Welcome to OneCrew Human Factors Training & Consulting
Bringing People Together
Aviation Training & Consulting Services
OneCrew Corporate Training & Consulting Services
OneCrew brings people within organizations closer together through the following management skills training programs:
CORPORATE TRAINING SERVICES
- A Workshop In High Performance Teamwork
- Communication, Team Problem-Solving & Decision-Making
- Client Relationship Management "Trusted Advisor" Skills (influencing skills "sales" training)
- Conflict Management
- Cultural Awareness, Diversity & Inclusion
- Influencing & Collaboration Skills
- Leadership & Interpersonal Style Profiles
- Mentoring & Coaching in Action
- Mental Health Awareness
- Psychological Safety
- Resilience Development and Mindfulness Based Stress Reduction (MBSR)
- Train-the-Trainer: Presentation, Facilitation, and Program Development
- Team Building Day
Participant Testimonials:
“Great Leadership course and much needed”
“The Influencing & Collaboration Skills workshop is highly useful for client interaction. The role-play scenarios give us real world-experience."
Aviation Training & Consulting Services
OneCrew offers regulatory compliant Human Factors, Crew Resource Management, Threat and Error Management, and Aviation Security Training and Consulting services for commercial aviation, business aviation, and general aviation. We work with clients to make sure that their safety and security programs comply with the organization’s Safety Management System policies, processes, and standards.
AVIATION TRAINING & CONSULTING SERVICES
- Aviation Human Factors
- Aircrew Mental Health & Well-Being (Mental Health First Aid, Emotional Resilience, Mindfulness, Alcohol & Other Drug Awareness)
- Crew Resource Management (CRM)
- Dispatch Resource Management (DRM)
- Threat & Error Management (TEM)
- Aviation Security Awareness
- Managing Disruptive Passengers (Verbal De-escalation Skills)
- Fatigue Risk Management Systems (FRMS) Awareness
- Psychological Safety
- Train-the-Trainer; CRM Program Development & Facilitation Skills
- Towards Command Leadership Training
Studies show that more than 80% of aviation accidents involve human factors considerations such as human error, rather than pure mechanical or technical causes. From a flight operation perspective, it has been found that crew errors include complacency, mode confusion, cognitive overload, complex decision making under high stress, interpersonal communication issues etc. (Flight crew error can be operationally defined as “crew action or inaction that leads to deviation from crew or organizational intentions or expectations” Helmreich, Klinect &Wilhelm, 1999).
Multiple positive approaches have evolved over time to establish countermeasures that focus on human performance issues and error reduction strategies. Awareness programs such as Human Factors (HF), Crew Resource Management (CRM) and Threat and Error Management (TEM) were subsequently introduced and are now well established programs within the aviation industry. In most countries such programs are a mandatory regulatory requirement. Additionally, the introduction of Safety Management Systems ensures high-level management accountability for flight safety while aiming for a realistic and efficient balance between safety and profitability.
About OneCrew
OneCrew Hong Kong, launched in 2004, specializes in Aviation Safety (Human Factors, Crew Resource Management), Aviation Security and Management Skills training services. In addition, OneCrew supports organizations with industry best-practice Human Factors Department setup or restructuring by offering turnkey solutions
Meet The Team
Katharine Ng, Director of Training, OneCrew
Katharine Ng, Director of Training, OneCrew
Katharine Ng, Director of Training, OneCrew
Katharine Ng
Founder & Managing Director, OneCrew Ltd.
Katharine Ng is the Director of Training OneCrew, an Aviation Human Factors training and consulting company based in Hong Kong. Katharine and her team of OneCrew training specialists deliver aviation safety, security and management skills training to commercial, business and general aviation.
In addition to leading OneCrew, in 2017 Katharine held the position of Human Factors Advisor/Consultant for Cebu Pacific Air for 2 years. Appointed by Cebu Pacific’s Leadership, with a mission to help shape and promote the organization’s safety culture, Katharine's responsibilities included Human Factors Department set up, human factors strategic planning, project management, recruitment, training & coaching of Crew Resource Management facilitators, and leadership guidance to the Human Factors Manager and a team of 40 facilitators.
Katharine’s background includes co-founding Viva Macau Airlines in 2004. Her crucial achievements involved helping to secure initial funding for the airline start-up to helping to gain the airline’s air operator’s certificate (AOC) leading to its successful launch.
Katharine’s aviation journey started as a flight attendant for Singapore Airlines and Cathay Pacific Airways, to 8 years with Cathay Pacific’s Human Factors Department as project leader. A successful project under Katharine’s leadership included helping Dragonair with setting up its Human Factors department and gaining the necessary regulatory approvals.
Katharine holds qualifications in Adult Education & Training from Hong Kong University as well as multiple certifications in aviation safety, security, executive coaching, mental health and wellness.
Brian Legge, Senior Consultant, OneCrew
Katharine Ng, Director of Training, OneCrew
Katharine Ng, Director of Training, OneCrew
Brian Legge
Senior Consultant & Human Factors Specialist, OneCrew Ltd.
Brian Legge is a Training Captain at Cathay Pacific Airways flying the Boeing 777. He is also one of Cathay’s most experienced CRM facilitators, a Flight Data Analyst on their FDAP team, the Regional Vice President of the International Federation of Air Line Pilots’ Associations (IFALPA), and an ICAO AVSEC Professional Management course instructor.
In 2014, Brian joined OneCrew- a specialist corporate & aviation training consulting company, as Senior Consultant, where he develops and delivers management skills and CRM training for general aviation and business aviation clients.
Brian was born and raised in Vancouver, Canada. His aviation career spanned across Canada; including postings in British Columbia, Saskatchewan, Ontario, and Nova Scotia before moving to Hong Kong, where he has resided for the last decade. Brian has accumulated over 15,000 hours in fixed wing aircraft over 20 years; he holds type ratings on the Boeing 777, 747, and several turboprop aircraft.
Brian has a long history of training. As a Class 1 Flight Instructor, he was the Chief Flight Instructor of a successful Canadian Aviation College. Over the last 15 years, Brian has designed and presented Human Factors and Crew Resource Management (CRM) courses for a variety of audiences including: airline, business jet, and regional carrier crews.
Brian holds a Bachelor of Arts degree in Economics and Psychology from the University of British Columbia and an Executive MBA with a specialization in Aviation Management from Concordia University in Montreal. He is also a member of the Beta Gamma Sigma Honours Society
Julian Hipwell, Managing Director, OneCrew Australia
Andrew Cassim, Communication Skills & Leadership Specialist, OneCrew
Andrew Cassim, Communication Skills & Leadership Specialist, OneCrew
Julian Hipwell
Managing Director, OneCrew Australia Pty. Ltd.
Julian Hipwell is a pioneer in the development of Human Factors and Crew Resource Management (CRM) and helped introduce CRM practices to the aviation community in Asia.
In 2004, Julian founded OneCrew Australia and joined OneCrew Hong Kong as Director of Program Development, where he leads CRM training and Human Factors consulting projects for commercial, business and general aviation. Julian is a qualified safety and lead auditor. An active contributor in the arena of aviation and medical human factors, Julian has presented at numerous international training and safety conferences.
Julian's background includes 8 years as Crew Resource Management Program Manager for Cathay Pacific Airways. Julian trained and maintained a facilitation staff of 50 to conduct all facets of CRM and Human Factors training. The team provided CRM training services to the 1500 flight deck crew and 6000 cabin crew of Cathay Pacific Airways. Julian’s CRM initiatives include the successful introduction of the practice of flight crew facilitating CRM training to line crew. The practice of flight deck and cabin crew facilitators transferring the tools and recommendations made available by aviation experts and applying the CRM practices to the operation has been widely adopted by other operators. Other initiatives include the production and development of a three-day CRM introductory course for pilots and flight attendants. Other development initiatives include LOFT (Line Orientated Flight Training), a simulator-based non-jeopardy training and the LOSA (Line Operational Safety Audit) program, a production of a series of training videos based on airline-specific events and the introduction of the ‘Take Care’ program for cabin crew to reduce in-flight incidents.
An aviation and safety enthusiast, Julian has 34 years of experience as a pilot in both private and commercial airplanes.
Andrew Cassim, Communication Skills & Leadership Specialist, OneCrew
Andrew Cassim, Communication Skills & Leadership Specialist, OneCrew
Andrew Cassim, Communication Skills & Leadership Specialist, OneCrew
In loving memory of OneCrew co-founder, a world-class management skills trainer and coach, a generous and loving man who lived life to the fullest, and on his own terms. His happiest day was in a training room connecting with participants and making a difference.
Our Clients
OneCrew Clients
CLIENTS
- Commercial Aviation
- Business Aviation
- General Aviation
- Airport Services
CONFERENCES & SPEAKING ENGAGEMENTS
- Asian Business Aviation Association (AsBAA) Aircrew Mental Health Webinar Discussions Series
- Asian Business Aviation Association (AsBAA) 'Virtual Safety Summit'
- Asia Pacific Safety Seminar
- The Australian Aviation Psychology Symposium
- AVSECO Blue Skies Thinking Workshop
- Behavioral Analysis Conference
- CASA Cabin Human Factors Workshop
- DisPax World
- Embry Riddle Aeronautical University
- Emirates Group Aviation Security Symposium
- Hong Kong University SPACE
- IATA Cabin Operations Safety Conference
- Inflight Emergency Response (IER)
- International AVSEC Conference
- PACDEFF CRM Developers' and Facilitators' Forum
CLIENT TESTIMONIALS:
"I have worked with Katie and OneCrew for 15 years and have experienced the product delivered at an excellent level year on year. The level of instruction, service and highly tailored approaches are second to none. Human Factors, CRM and Security are fundamental in aviation and employing a specialist to delve into these important topics can provide value in compounding ways across the organisation.
Further, my colleagues and I personally learnt to become more impactful trainers by unlocking the secrets to making presentations interactive, engaging and motivating. Katie will assess one's needs and create a perfect blend of topics, at times joining with third-parties to add extra enrichment, to deliver a program that perfectly suits the organisation's or individual's needs.
I would not hesitate to recommend Katie and OneCrew to any small or large aviation organisation - whether working one-on-one or in groups, face-to-face in person or online virtual." ~ Wesley Reid, Manager Flight Training, Metrojet Ltd., Hong Kong
"We have worked with Katharine Ng and OneCrew for almost a decade and she has without fault delivered highly qualitative CRM training and Aviation Security courses. The material is always updated and reflective of the most recent ideas, practices and regulatory requirements and include pertinent case studies and practice-oriented discussions. I can highly recommend Katharine and her team" ~ Malcolm Preece, Director Flight Operations, SkyShuttle Helicopters Ltd, East Asia Airlines Ltd., Macau
"It was great to attend the CRM training by OneCrew. Katharine has the ability to keep CRM up-to-date and keeps adapting the course content in order to stay in touch with the ever changing Aviation climate. Even after attending Airline and Business Jet CRM courses over the last 25 years, this course felt refreshing and had a healthy amount of coaching in personal development attached to it." ~ Edwin Hogervorst, Director of Flight Operations, Jet Aviation Business Jets, Hong Kong
"Katie is a great trainer. She always works with the operator to customize the training, tailor it to address the operator’s specific needs so participants receive a high quality and valuable training session, not just another ‘cookie cutter’ training in the industry. Katie is extremely knowledgeable in Aviation Safety and Human Factors. I know I can always count on her for advice on Human Factors training strategies and resources and she’s always open and willing to help. I’m so happy and honored to have had the opportunity to work with Katie and that our relationship has grown from customer/service provider to good friends and remains close professionally and personally even after I relocated. I strongly recommend Katie and her exceptional team to anyone who’s looking at aviation safety/human factor training for corporate/commercial aviation." ~ Joanne Wong, Director of Quality, Security, Environment, Health and Safety, Jet Aviation Flight Services East, USA
"I have been working with OneCrew for 8 consecutive years now and the CRM courses that Katharine and her team developed have been the best I have undertaken for decades.
As business jet operator, most of the CRM courses that have been proposed to us were mainly directed to and for airlines, OneCrew has been the only provider in Asia that has managed to adapt the CRM to business jet operators specific and provide very valuable and interactive courses that have been innovative and lateral thinking in her approach to various subjects. I cannot thank Katharine and her OneCrew team enough for their help in keeping our operation and Crew more professional, and our situation awareness regarding the safety of the Operation wide open." ~ Patrick Tardieu, Chief Pilot, Vision Values Aviation, Hong Kong
I have worked with Katie on numerous occasions under my AsBAA remit. She is professional, knowledgeable, and a real expert in her field. I am inspired by her passion for her work, and thankful for her devotion to this industry and the contribution she has made to the next generation. Working with Katie is a real pleasure. She is trustworthy and an inspiration for women in aviation. ~ Amy Yang, Vice President Marketing, Vista Jet; Board of Governors, AsBAA; Lecturer, HKU SPACE
On behalf of the Asian Business Aviation Association, I have had the utmost pleasure working with Katie Ng, Managing Director of OneCrew, a company that truly stands out for its professionalism, dedication to safety, and exceptional training programs. As someone who has personally experienced Katie's training and worked closely with her on issues involving aviation safety, human factors, aircrew mental health, and more - I can attest to the high quality of her instruction, presentations, and hands-on guidance that is provided. Katie is not only knowledgeable but also fervently passionate about imparting her expertise to others. Katie's commitment to safety and security, as well as the success of her clients' goals, is evident in all aspects of OneCrew's training. Overall, I highly recommend Katie Ng at OneCrew to anyone seeking top-notch training and a team that truly cares about their clients' success. ~ Anthony Lam, Director Asian Business Aviation Association
Katharine is extremely knowledgeable in the Human Factors typologies/framework and Human Trafficking issues. She is highly effective in her messaging and helps us understand the ramifications of human factors in contributing to an effective Safety culture in the Aviation/Aerospace Industries.~ Kim Chua, Director of Student Success, Embry Riddle Aeronautical University, Singapore
"I have had the pleasure of working with Katharine Ng for the past 5 years. Her expertise in Human relations, Leadership skills, Communication techniques and Security credentials make her Company - OneCrew - an easy choice when it comes to CRM, Leadership and Aviation Security presentations and workshops. She will tailor her presentations to your needs while making recommendations that will enhance your message. The credentials of her team of Professional presenters are impeccable. Feedback from participants have been nothing short of exemplary in making a difference in their professional AND personal lives." ~ Denis Portier, Manager Flight Operations / Chief Pilot, Gama Aviation, Hong Kong
"Katharine has been our CRM instructor for the past 8 years and she has been instrumental in developing and enhancing our CRM training program for our flight operations department. Her unique and effective approach to CRM training has helped the trainees to be more engaged during the duration of the training. It has been always a pleasure and exciting session every time she conducts the training for us. Her professionalism and passion for her job is excellent and we at Jet Asia Ltd appreciate her dedication to our team. More power and success to OneCrew and Katharine." ~ Edwin Saldana, Director of Safety & Security, Jet Asia, Macau
“Mission accomplished! OneCrew’s Train-the-Trainer Workshop has consistently provided our trainers and evaluators with the tools, knowledge and skills necessary to perform our jobs effectively and confidently. This has had a tangible effect on the credibility of our Training Department in the eyes of trainees, trainers and evaluators as well as the regulatory agency. Did I mention also that Katie and her team managed to make the week of training absolutely fun?" ~ Ivan Luciani, Chief Training Captain, Metrojet, Hong Kong
"What CRM means to us... the application of human factors knowledge and skills to accomplish the objectives of safety, efficiency and management of risk. In a nutshell, Katie and her team delivered an effective, informative and tangible training course that engaged, provoked and incited a clear awareness and understanding of this complex and intriguing subject.” ~ Barry Collier, Aviation Consultant, Asia
"I am extremely grateful to Katie for bringing out the best in me during her 2 year tenure as Cebu Pacific’s Human Factors Advisor/Consultant. She was able to mold me, with much precision, to become a good Human Factors facilitator and later, was able to urge me, guide me, support me in becoming a Crew Resource Management program developer (the new 'best practice' program is now being delivered to the entire cabin crew, flight deck crew and flight dispatch community). Katie’s unending support and guidance has given me more strengths in being a facilitator and her magic made me discover my own magic. All of these are doors that she opened for me, and it paved way to me becoming Cabin Crew of the Year for 2018. And I thank Katie for being a huge part of that!" ~ M.J. Aquino, Human Factors Facilitator & Cabin Crew Supervisor, Cebu Pacific Air, Philippines
"Katie is, without doubt, very experienced and knowledgable Human Factors/Crew Resource Management trainer, team coach and consultant in the aviation industry. Her technical and non-technical understanding with her years of broad expertise makes Katie undoubtedly the best trainer we ever had at Cebu Pacific. Her unwavering passion and dedication served as an eye opener to us and the organization. She delivers great combination of professionalism, and friendship. We are truly grateful to be trained by the best!" ~ Gladys Guevarra, Human Factors Officer, Cebu Pacific Air, Philippines
PARTICIPANT TESTIMONIALS:
“The Crew Resource Management workshop inspires thinking and can be applied to both work and personal life”
"Best CRM training of my career!"
“Outstanding Aviation Security; Managing Disruptive Passengers class that will go highly recommended”
“Well done! All my expectations were met. It was a lot of fun learning”
“Great Management Skills Leadership course and much needed”
“The Influencing & Collaboration Skills workshop is highly useful for client interaction. The role-play scenarios give us real world-experience”
"As a CRM Virtual Live Class, I cannot picture it any better than this"
"Who said Zoom training cannot be interactive and enjoyable? The facilitator made staring at a computer screen for hours a pleasure!"
Newsletters & Video Resources
Katharine Ng of OneCrew will be one of the session moderators at DISPAX World 2024 in Bangkok, Thailand on 20-21 November.
Message from our Head of Training, Katharine: Looking forward to seeing you at DISPAX World Conference, The Carlton Hotel, Bangkok, Thailand on the 20th - 21st November 2024. I’ll be representing OneCrew as moderator of two very interesting Disruptive Passenger sessions; The Blame Game, and Communication.
Here’s a link to DisPax World conference program and registration: https://dispax.world/conference-programme/
"ONECREW20" for a 20% discount code when registering (special discount for OneCrew clients).
Inspiring Women In Travel Asia's Roundtable Discussion on Diversity, Equity & Inclusion featuring OneCrew's Katie
Host:
Naureen Ahmed, founder of Inspiring Women In Hospitality.
Panelists:
Mike Stewart General Manager Intrepid, Thailand
Komal Darira Founder of Women for World, India
Avinash Menon Cluster General Manager, Megaworld Hotels & Resorts, Philippines
Katharine Ng Managing Director OneCrew, Hong Kong
Travel Daily's "Inspiring Women In Travel Asia" featuring OneCrew's Katie
Michaela Connor, the brain behind TD's IWTA, interviews OneCrew's Director of Training. What an honor!
Asian Business Aviation Association (AsBAA) Virtual Safety Week
Fatigue In The "New Normal"
Aircrew Mental Health Episode 2
AsBAA Aircrew Mental Health in Covid-19 Webinar Series (Episode 2)
Aircrew Mental Health
AsBAA's Aircrew Mental Health in Covid-19 Webinar Discussion
Human Factors Considerations; Now & Future
CRM & Crew Training • AsBAA Virtual Safety Summit
AsBAA Discovery & HKU SPACE Business Aviation Executive Management Program
Katie guest speaking at Hong Kong University SPACE; Business Aviation Executive Management course in collaboration with the Asian Business Aviation Association
AsBAA Safety Day Singapore
OneCrew Managing Director, Katharine Ng moderates a discussion on 'Aircrew Mental Health Awareness' with speakers Anthony Lam, AsBAA's Director of External Affairs and Patrick Roa, Pilot and Mental Health Advocate
Embry Riddle Aeronautical University "Industry Lunch Talk"
OneCrew Managing Director, Katie guest speaking at ERAU Asia's Singapore campus on the important topic of Human Trafficking Awareness.
Embry Riddle Aeronautical University Alumni Conference
OneCrew's Katie and fellow speakers Kenneth Witcher, ERAU's Dean of College of Aviation, Kim Chua, ERAU Asia's Director of Student Success and Calvin Chia, Director of Sales AEGFUELS at ERAU Asia Alumni Conference
Our Partners
Green Light Aviation Security Consortium
Associations
Proud Business Member of Asian Business Aviation Association