Welcome to OneCrew Human Factors Training & Consulting
Bringing People Together
Aviation Training & Consulting Services
OneCrew Corporate Training & Consulting Services
OneCrew brings people within organizations closer together through the following management skills training programs:
CORPORATE TRAINING SERVICES
- A Workshop In High Performance Teamwork
- Communication, Team Problem-Solving & Decision-Making
- Client Relationship Management "Trusted Advisor" Skills (influencing skills "sales" training)
- Conflict Management
- Cultural Awareness, Diversity & Inclusion
- Influencing & Collaboration Skills
- Leadership & Interpersonal Style Profiles
- Mentoring & Coaching in Action
- Mental Health Awareness
- Mindfulness Based Stress Reduction (MBSR)
- Resilience Development
- Train-the-Trainer: Presentation, Facilitation, and Program Development
- Team Building Day
- Team Psychological Safety
Participant Testimonials:
“Great Leadership course and much needed”
“The Influencing & Collaboration Skills workshop is highly useful for client interaction. The role-play scenarios give us real world-experience."
Aviation Training & Consulting Services
OneCrew offers regulatory compliant Human Factors, Crew Resource Management, Threat and Error Management, and Aviation Security Training and Consulting services for commercial aviation, business aviation, and general aviation. We work with clients to make sure that their safety and security programs comply with the organization’s Safety Management System policies, processes, and standards.
AVIATION TRAINING & CONSULTING SERVICES
- Aviation Human Factors
- Aircrew Mental Health & Well-Being (Mental Health First Aid, Emotional Resilience, Mindfulness, Alcohol & Other Drug Awareness)
- Crew Resource Management (CRM)
- Dispatch Resource Management (DRM)
- Threat & Error Management (TEM)
- Aviation Security Awareness
- Managing Disruptive Passengers (Verbal De-escalation Skills)
- Fatigue Risk Management Systems (FRMS) Awareness
- Introduction to Safety Management Systems
- Team Psychological Safety
- Train-the-Trainer; CRM Program Development & Facilitation Skills
- Towards Command Leadership Training
Studies show that more than 80% of aviation accidents involve human factors considerations such as human error, rather than pure mechanical or technical causes. From a flight operation perspective, it has been found that crew errors include complacency, mode confusion, cognitive overload, complex decision making under high stress, interpersonal communication issues etc. (Flight crew error can be operationally defined as “crew action or inaction that leads to deviation from crew or organizational intentions or expectations” Helmreich, Klinect &Wilhelm, 1999).
Multiple positive approaches have evolved over time to establish countermeasures that focus on human performance issues and error reduction strategies. Awareness programs such as Human Factors (HF), Crew Resource Management (CRM) and Threat and Error Management (TEM) were subsequently introduced and are now well established programs within the aviation industry. In most countries such programs are a mandatory regulatory requirement. Additionally, the introduction of Safety Management Systems ensures high-level management accountability for flight safety while aiming for a realistic and efficient balance between safety and profitability.
About OneCrew
OneCrew Hong Kong, launched in 2004, specializes in Aviation Safety (Human Factors, Crew Resource Management), Aviation Security and Management Skills training services. In addition, OneCrew supports organizations with industry best-practice Human Factors Department setup or restructuring by offering turnkey solutions
Meet The Team
Katharine Ng, Head of Training, OneCrew
Katharine Ng, Head of Training, OneCrew
Katharine Ng, Head of Training, OneCrew
Katharine Ng
Founder & Managing Director, OneCrew Ltd.
Katharine Ng, a leading specialist in Aviation Human Factors, empowers business, commercial and general aviation to prioritize safety. She heads OneCrew Aviation Training Services in training leadership, pilots, cabin crew, dispatchers and engineers on essential Crew Resource Management skills and Aviation Security awareness, fostering strong safety and security culture.
Previously, Katharine shaped Cebu Pacific Air's human factors safety programs through initiatives aimed at transforming safety culture. She also co-founded Viva Macau Airlines, where she led the Human Resources and Inflight Services Departments. Katharine’s aviation journey started as a flight attendant for Singapore Airlines and Cathay Pacific Airways, to 8 years with Cathay Pacific’s Human Factors Department as project leader.
A passionate advocate for aircrew mental health and psychological safety in the workplace, Katie continues to raise awareness and empower the aviation community—driving meaningful change, and inspiring broader conversations across industries. She is the author of The Ordinary Entrepreneur: From Flight Attendant to Business Owner, available on Amazon.
Brian Legge, Senior Consultant, OneCrew
Katharine Ng, Head of Training, OneCrew
Katharine Ng, Head of Training, OneCrew
Brian Legge
Senior Consultant & Human Factors Specialist, OneCrew Ltd.
Brian Legge is a Training Captain at Cathay Pacific Airways flying the Boeing 777. He is also one of Cathay’s most experienced CRM facilitators, a Flight Data Analyst on their FDAP team, the Regional Vice President of the International Federation of Air Line Pilots’ Associations (IFALPA), and an ICAO AVSEC Professional Management course instructor.
In 2014, Brian joined OneCrew- a specialist corporate & aviation training consulting company, as Senior Consultant, where he develops and delivers management skills and CRM training for general aviation and business aviation clients.
Brian was born and raised in Vancouver, Canada. His aviation career spanned across Canada; including postings in British Columbia, Saskatchewan, Ontario, and Nova Scotia before moving to Hong Kong, where he has resided for the last decade. Brian has accumulated over 15,000 hours in fixed wing aircraft over 20 years; he holds type ratings on the Boeing 777, 747, and several turboprop aircraft.
Brian has a long history of training. As a Class 1 Flight Instructor, he was the Chief Flight Instructor of a successful Canadian Aviation College. Over the last 15 years, Brian has designed and presented Human Factors and Crew Resource Management (CRM) courses for a variety of audiences including: airline, business jet, and regional carrier crews.
Brian holds a Bachelor of Arts degree in Economics and Psychology from the University of British Columbia and an Executive MBA with a specialization in Aviation Management from Concordia University in Montreal. He is also a member of the Beta Gamma Sigma Honours Society
Julian Hipwell, Managing Director, OneCrew Australia
Andrew Cassim, Communication Skills & Leadership Specialist, OneCrew
Andrew Cassim, Communication Skills & Leadership Specialist, OneCrew
Julian Hipwell
Managing Director, OneCrew Australia Pty. Ltd.
Julian Hipwell is a pioneer in the development of Human Factors and Crew Resource Management (CRM) and helped introduce CRM practices to the aviation community in Asia.
In 2004, Julian founded OneCrew Australia and joined OneCrew Hong Kong as Director of Program Development, where he leads CRM training and Human Factors consulting projects for commercial, business and general aviation. Julian is a qualified safety and lead auditor. An active contributor in the arena of aviation and medical human factors, Julian has presented at numerous international safety conferences.
Julian's background includes 8 years as Crew Resource Management Program Manager for Cathay Pacific Airways. Julian trained and maintained a facilitation staff of 50 to conduct all facets of CRM and Human Factors training. The team of pilots and cabin crew facilitators provided CRM training to thousands of pilots and cabin crew of Cathay Pacific Airways. Other initiatives include the production and development of a three-day CRM introductory course for pilots and flight attendants. In addition, development initiatives such as LOFT (Line Orientated Flight Training), a simulator-based non-jeopardy training and the LOSA (Line Operational Safety Audit) program, a production of a series of training videos based on airline-specific events and the introduction of the ‘Take Care’ program for cabin crew to reduce in-flight incidents.
An aviation and safety enthusiast, Julian has 34 years of experience as a pilot in both private and commercial airplanes.
Andrew Cassim, Communication Skills & Leadership Specialist, OneCrew
Andrew Cassim, Communication Skills & Leadership Specialist, OneCrew
Andrew Cassim, Communication Skills & Leadership Specialist, OneCrew
In loving memory of OneCrew co-founder, a world-class management skills trainer and coach, a generous and loving man who lived life to the fullest, and on his own terms. His happiest day was in a training room connecting with participants and making a difference.
👉 Now available as an ebook on Amazon.com
🚨 Announcement! Book Launch 🚨
The Ordinary Entrepreneur: From Flight Attendant to Business Owner is a practical and relatable guide to redesigning your career built on 10 business principles author Katie has learned from her mentors, coaches, and some very generous “unpaid advisors.”
Join us at APATS 26th - 27th August Singapore
Cabin Crew Session 4: "Blue Skies Thinking" Workshop: Redesigning Cabin Crew Training
We are excited to share that OneCrew Head of Training, Katharine Ng will be facilitating a workshop titled "Blue Skies Thinking: Redesigning Cabin Crew Training" with Dr. Mizuki Urano (Ph.D) and Audrey Ann Ambrosio, moderated by Trevor Jensen at the Asia Pacific Aviation Training Summit, 26th and 27th August 2025, Marina Bay Sands, Singapore.
This engaging 2-part workshop will take delegates on a visionary journey into the future of cabin crew training (day 1), where we’ll explore innovative concepts and envision new possibilities and strategies. After envisioning what’s possible, we’ll return to the present (day 2) to discuss actionable strategies that ensure we are all future-ready in an ever-evolving industry.
Join us for this unique opportunity to rethink and reshape the training landscape for cabin crew. Let’s collaborate to elevate our standards and prepare for the challenges and opportunities ahead! ✈️
The Asia Pacific Aviation Training Summit (APATS) is the Asia Pacific region’s largest gathering of aviation training professionals, serving airlines, aircraft manufacturers, regulators, training providers and the training industry, designed by and for aviation professionals.
Ready to take off?
Clients and industry colleagues are welcome to contact us for a special discount promo code
Join Us at APASS 2025 10th - 11th Sept in Manila
Breakout - Cabin Safety Stream
10 September 2025 13:35-17:30MYT
Cabin safety plays an important role to help ensure delivery of safe and efficient service to air travelling passenger. Optimal cabin operation helps cabin crew to face challenges in normal, abnormal, and emergency situations and ultimately contributes to preventing serious incidents and accidents during flight.
1335-1435hrs EMERGING CHALLENGES IN CABIN SAFETY: ADDRESSING NEW AND TRENDING CONCERNS
1435-1535hrs THRIVING IN THE SKIES: MENTAL HEALTH AND RESILIENCE FOR CABIN CREW (Speaker: Katharine Ng, OneCrew)
1535-1605hrs NETWORKING BREAK
1605-1705 MANAGING LITHIUM-POWERED DEVICE FIRE RISKS IN AIRCRAFT CABINS AND CARGO
1705-1730 hrs Panel Discussion: Enhancing Crew Resource Management (CRM) for Cabin Safety
About APASS
The Association of Asia Pacific Airlines (AAPA) is committed to the continuous improvement of aviation safety performance in the Asia Pacific region. As part of that commitment AAPA plans to hold the next Asia Pacific Aviation Safety Seminar (APASS) on 10-11 September 2025 in Manila, Philippines. The host Airline for APASS 2025 is Philippine Airlines.
APASS is the premier regional aviation safety event and is designed to create a common meeting place for the region's airlines, airports, aircraft manufacturers, insurers, ground handlers, MROs and suppliers to discuss and to be updated on the latest developments and priorities in aviation safety.
Newsletters & Video Resources
OneCrew Founder Katharine Ng guest speaking at CityU's "Entrepreneurship & Business Planning" course to Master's Degree students
Who would have imagined that when OneCrew founder, Katharine Ng left her secure career at Cathay Pacific to start her own business, OneCrew, she would be here today sharing insights about entrepreneurship with fellow entrepreneur Dr. Laurent Timmermans. Thank you Laurent, for the invitation to guest speak at your Entrepreneurship and Business Planning course for CityU Master's Program.
A privilege to be invited back to speak at Disruptive Passengers "DisPax World" conferences, from in Istanbul to London, and this time in Bangkok, Thailand on the 21st November 2024.
OneCrew's Head of Training, Katharine contributed as a speaker on a new topic to aviation security: Team Psychological Safety; when faced with derogatory comments.
Inspiring Women In Travel Asia's Roundtable Discussion on Diversity, Equity & Inclusion featuring OneCrew's Katie
Host:
Naureen Ahmed, founder of Inspiring Women In Hospitality.
Panelists:
Mike Stewart General Manager Intrepid, Thailand
Komal Darira Founder of Women for World, India
Avinash Menon Cluster General Manager, Megaworld Hotels & Resorts, Philippines
Katharine Ng Managing Director OneCrew, Hong Kong
Travel Daily's "Inspiring Women In Travel Asia" featuring OneCrew's Katie
Michaela Connor, the brain behind TD's IWTA, interviews OneCrew's Director of Training. What an honor!
Asian Business Aviation Association (AsBAA) Virtual Safety Week
Fatigue In The "New Normal"
Aircrew Mental Health Episode 2
AsBAA Aircrew Mental Health in Covid-19 Webinar Series (Episode 2)
Aircrew Mental Health
AsBAA's Aircrew Mental Health in Covid-19 Webinar Discussion
Human Factors Considerations; Now & Future
CRM & Crew Training • AsBAA Virtual Safety Summit
AsBAA Discovery & HKU SPACE Business Aviation Executive Management Program
Katie guest speaking at Hong Kong University SPACE; Business Aviation Executive Management course in collaboration with the Asian Business Aviation Association
AsBAA Safety Day Singapore
OneCrew Managing Director, Katharine Ng moderates a discussion on 'Aircrew Mental Health Awareness' with speakers Anthony Lam, AsBAA's Director of External Affairs and Patrick Roa, Pilot and Mental Health Advocate
Embry Riddle Aeronautical University "Industry Lunch Talk"
OneCrew Managing Director, Katie guest speaking at ERAU Asia's Singapore campus on the important topic of Human Trafficking Awareness.
Embry Riddle Aeronautical University Alumni Conference
OneCrew's Katie and fellow speakers Kenneth Witcher, ERAU's Dean of College of Aviation, Kim Chua, ERAU Asia's Director of Student Success and Calvin Chia, Director of Sales AEGFUELS at ERAU Asia Alumni Conference
Our Clients
OneCrew Clients
CLIENTS
- Commercial Aviation
- Business Aviation
- General Aviation
- Airport Services
CONFERENCES & SPEAKING ENGAGEMENTS
- Asian Business Aviation Association (AsBAA) Aircrew Mental Health Webinar Discussions Series
- Asian Business Aviation Association (AsBAA) 'Virtual Safety Summit'
- Asia Pacific Aviation Training Summit (APATS)
- Asia Pacific Safety Seminar
- The Australian Aviation Psychology Symposium
- AVSECO Blue Skies Thinking Workshop
- Behavioral Analysis Conference
- CASA Cabin Human Factors Workshop
- City University of Hong Kong
- DisPax World
- Embry Riddle Aeronautical University
- Emirates Group Aviation Security Symposium
- Hong Kong University SPACE
- IATA Cabin Operations Safety Conference
- Inflight Emergency Response (IER)
- International AVSEC Conference
- PACDEFF CRM Developers' and Facilitators' Forum
PARTICIPANT TESTIMONIALS:
“The Crew Resource Management workshop inspires thinking and can be applied to both work and personal life”
"Best CRM training of my career!"
“Outstanding Aviation Security; Managing Disruptive Passengers class that will go highly recommended”
“Well done! All my expectations were met. It was a lot of fun learning”
“Great Management Skills Leadership course and much needed”
“The Influencing & Collaboration Skills workshop is highly useful for client interaction. The role-play scenarios give us real world-experience”
"As a CRM Virtual Live Class, I cannot picture it any better than this"
"Who said Zoom training cannot be interactive and enjoyable? The facilitator made staring at a computer screen for hours a pleasure!"
Our Partners
Green Light Aviation Security Consortium
Associations
Proud Business Member of Asian Business Aviation Association
